FAQ
Default solution folder, feel free to edit or delete it.
So far, the 3.2.+ version can support transferring files from the old phone to the new one by the scanning QR code. Please slide to the 3rd page and ch...
Wed, 3 Mar, 2021 at 2:52 PM
1. Please check if the email address you used is right. Make sure there are no spelling errors. If it is wrong, please both give us your wrong and correct e...
Tue, 21 May, 2019 at 2:59 PM
In order to protect your privacy, we are not entitled to back up your files in our server. All files will be stored and encrypted in your own phone. If ...
Thu, 20 Sep, 2018 at 1:57 PM
1. Open Gallery Vault and go to the 1st page, click cloud sign. 2. Open cloud sync page, close cloud sync.
Tue, 21 May, 2019 at 3:00 PM
Sorry for the Play warning notification. It is caused by a third-party SDK we integrated. On Sep 29th, we were told the GalleryVault is suspended from ...
Fri, 25 Oct, 2019 at 10:28 AM
Because of the limitation of GooglePlay, on Android 11 devices, apps must require "Allow access to all files" permission to access the f...
Fri, 29 Oct, 2021 at 6:04 PM
1. Why the cloud is under maintenance? Because the data in the cloud is getting bigger and bigger, the old structure of the cloud can no longe...
Fri, 19 Nov, 2021 at 2:19 PM
So far, if you want to delete files on Google Drive, you can delete them in GalleryVault, then it will sync to the Google Drive, which means that the delete...
Tue, 21 May, 2019 at 3:52 PM