FAQ

Default solution folder, feel free to edit or delete it.

I lost files after I update it.
Please open the app, slide to the 3rd page and press Setting. There is a "Find Lost Files" item in "Other" section. But if you change...
Tue, 21 May, 2019 at 2:48 PM
I have a new phone.
There is a feature that was 'Device Migration' to transfer your previous files to the new phone in setting page.  But if your old phone is lost ...
Tue, 21 May, 2019 at 2:49 PM
How to backup and restore?
Option 1 (Recommend). Enable Cloud Sync to sync all your files to Google Drive. Option 2. Go to Setting>>Backup and Restore.
Fri, 17 May, 2019 at 10:27 AM
How to restore from cloud?
1.Link your GoogleDrive to store encrypted or restore previous files. Make sure you have synced to Google Drive before.   2.Go to setting page in App, u...
Mon, 20 Aug, 2018 at 2:15 PM
My phone is broken.
All files added to GalleryVault are stored and encrypted in your own. When your phone is broken, you will lose all files added to the GalleryVault if y...
Tue, 21 May, 2019 at 2:51 PM
I lost all files after I uninstall the GalleryVult.
Please open the app, slide to the 3rd page and press Setting. There is a "Find Lost Files" item in "Other" section. Have a try. If files...
Tue, 21 May, 2019 at 2:54 PM
Why can't I open files?
In order to protect your privacy, we are not entitled to back up your files in our server. All files will be stored and encrypted in your own phone. To che...
Tue, 21 May, 2019 at 2:55 PM
I lost phone, I want to recover previous files.
We’re sorry to tell you that you will lose all files added to the GalleryVault when you lost your phone. Did you back up your files or copy it to P.C or...
Tue, 21 May, 2019 at 2:56 PM
I lost files when I format my phone.
We’re sorry to tell you that formatting will clean all files including data of GalleryVault. Did you back up your files or copy it to P.C or sync to cloud?...
Mon, 20 Aug, 2018 at 5:16 PM
I lost files after move files to SD card.
If you move encrypted files to SD card without internal feature ' Device Storage -> SD card', there will be a situation that the files are lost o...
Tue, 21 May, 2019 at 2:58 PM